Web hosting is a service that allows you to upload and store a site's files on a web server. This makes the files available on the internet for viewing by the public. Sheltered Hosting offers both family web hosting plans and small business web hosting packages.
Many sites advertise lower prices. Why should I pay more for Sheltered Hosting?
The old saying that you get what you pay for is especially true of web hosting. Low-cost operators often oversell their space and bandwidth, provide no customer service, encounter frequent outages, and disappear after several months. As the cost to enter the industry has been driven very low, competition among low-cost providers is fierce and many are teenagers interested in a new hobby. Our prices are reflective of the service and environment that we provide.
Absolutely not. Free trials would only lure spammers and users interested in trying to exploit our system. Our focus is on attracting and retaining a loyal base of legitimate clients.
Using a third-party processor keeps
your credit card information secure and reduces our risk of fraud. We
have no plans to store and process credit cards on behalf of our customers.
Do I need a high-speed connection for web hosting?
Absolutely not. In fact, web hosting is of particular value to people on dial-up in that it can save bandwidth . If you send photos by email to friends, for example, instead of multiple emails you can host the files on your site and then just send friends links to the images.
Yes. All plans require that you have at least one domain to host. We can register a domain name for you during the registration process or you may direct a domain that you own to our name servers for hosting.
Why don't you allow SSH, daemons, real-time chat servers or spam?
This policy is for both our protection and the protection of our clients. Any of these items would make us more vulnerable to security intrusions and require excessive processing resources, which would impact the responsiveness and stability of other client sites.
All data is mirrored on a backup drive. In the unlikely event of a hardware failure, this will ensure that sites can be restored quickly from their backups. We do not, however, manage individual backups and backup restoration. Backing up a website is the site owner's responsibility and both FTP access and the backup features in the control panel make this very for owners to do.
Why aren't accounts set up automatically when I pay?
All payment information and personal details are manually reviewed before activation. This helps us to reduce the risk of fraud, which is unfortunately prevalent in this industry. If we have any questions or concerns about your information, you will be contacted by email or by phone for clarification.
If you are a customer in need of support, please use our Support System. Existing and potential clients can also reach us using one of the methods described on our Contact Us page.
Unfortunately, in some situations it is necessary for us to suspend accounts for the benefit of our other users. Reasons for suspension include the following: sending unsolicited emails, using excessive server resources, exceeding your allowable bandwidth, hosting adult content, and any other activity that violates the terms of service. You will be contacted immediately with a reason if we are forced to take this drastic action.
If you are unhappy with any aspect of our services, please contact us immediately. We go to great lengths to ensure the satisfaction of customers, whether they are currently with us or have moved elsewhere.
Send us an email or let us know using the Contact Us page. Please include your account name and password for verification. After confirmation of your identity, your account will be terminated at the end of your current billing cycle.
